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dloeschner@westpointpower.com

(713) 725-9115

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Our customer service team is here to answer any questions, please use this form or contact us directly via email or phone.

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Legal Disclaimer

We are registered under the name West Point Power, LLC, reachable by phone at 713-725-9115.

West Point Power’s commission registration number is BR190392.

West Point Power, is owned by West Point Power, LLC. West Point Power LLC provides retail energy products and services to residential and business customers throughout Texas.

West Point Power, is a membership service which provides paid subscribers (“Members”) access to our technology-based automated energy shopping, purchasing, advice and analytics platform. Wes Point Power utilizes automated technology to search online for energy plans for you based on the information you provide, and to enroll you automatically on a plan with a retail energy provider.

By making West Point Power your agent, you are authorizing The West Point Power to take the following actions on your behalf:

  1. Act as your electricity broker

  2. Shop for your Retail Electric Provider (REP) and your electric plan

  3. Select and enter into one or more agreements for retail electric service with REP(s) on your behalf

  4. Access your account with each REP with whom you have an account

  5. Obtain copies of your REP payment and billing history

  6. Establish and modify your payment information with the REP, including but not limited to your credit/debit card information and/or automated clearing house (ACH) information with each REP with whom you have an account

  7. Obtain your energy usage information from your current or previous REP, utilities, and Smart Meter Texas

  8. Take such other actions as may be reasonably required to carry out the foregoing acts, in accordance with West Point Power Terms of Service

A member can cancel their membership at any time by contacting info@westpointpower.com. If West Point Power, is not giving the member the benefits that were depicted

West Point Power, protects and maintains your data. Your personally identifiable information is maintained for two years after the end of our contracted service period to provide access to our tools and services. After two years, your personally identifiable information is anonymized and the anonymized data is maintained for data analysis and historical reporting.

For complaints and inquiries please contact West Point Power at 713-725-9115. We will do our best to resolve your issue or answer your question. If you are not satisfied with our response and still have a complaint or inquiry concerning West Point Power, you may contact the Public Utility Commission of Texas by calling 888-782-8477 (TTY: 800-735-2988) or emailing customer@puc.texas.gov

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